Differences

This shows you the differences between two versions of the page.

--- public:alliance:it:start [2022/12/30 19:56] – [Where Can I Find You in EVE Online?] Tian Khamez
+++ public:alliance:it:start [2024/08/12 16:10] (current) – [Who Manages Brave IT Services?] Tian Khamez
@@ Line 1: / Line 1: @@
-====== Brave IT ======
+====== Brave IT Services ======
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-===== What Does Brave IT Do? =====
-Brave IT is responsible for the management of all alliance-level IT infrastructure. We research and develop alliance-level IT projects. We are also responsible for maintaining and providing support for all alliance-level IT projects.
+===== What Does Brave IT Services Do? =====
+Brave IT Services is responsible for the management of all alliance-level IT infrastructure. We research and develop alliance-level IT projects. We are also responsible for maintaining and providing support for all alliance-level IT projects.
 ==== Internal Resources ====
 <well>
   * [[:public:alliance:it:how-to-set-up|How to Setup Our IT Services]]
   * [[:public:alliance:it:communication-resources|List of Communication Resources]]
+  * [[:public:alliance:it:issues:|Common IT Problems and Frequently Asked Questions]]
+  * [[:public:alliance:it:issues:known:|Known IT Service Issues]]
   * [[:admin:|Infrastructure Documentation (restricted)]]
 </well>
 ==== External Resources ====
 <well>
   * [[https://github.com/bravecollective|Brave Collective Github]]
   * [[https://github.com/orgs/bravecollective/projects/5|Public Project Board]]
-  * [[https://discord.gg/memUh56u8z|Neucore Discord]]
 </well>
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-===== Who Manages Brave IT? =====
+===== Who Manages Brave IT Services? =====
 ^ Name ^ Position ^
-| [[user:tian_khamez|Tian Khamez]] | Director |
+| [[user:aernir_ridley|Aernir Ridley]] | Director |
-| [[user:rangvaldr|Rangvaldr]] | 2IC |
+| [[user:tian_khamez|Tian Khamez]] | Admin |
-===== How Can I Join Brave IT? =====
+| [[user:rangvaldr|Rangvaldr]] | Admin |
+| [[user:al_heamer|Al Heamer]] | Admin |
+===== How Can I Join Brave IT Services? =====
 Join the Slack channel <fc #6495ed>**#brave-it-projects**</fc>.
 ===== Where Can I Find You in EVE Online? ====
-Join the in-game chat channel **<fc #6495ed>Brave IT Support</fc>** or the Slack channel **<fc #6495ed>#brave-it-help</fc>** (preferred).
-You can also send the IT team a message via the ping tool at https://events.bravecollective.com/pings/send/15, choose "IT Team".
+Join the in-game chat channel **<fc #6495ed>Brave IT Support</fc>** or the Slack channel **<fc #6495ed>#brave-it-services-support</fc>** (preferred).
+You can also send a message to the IT team via the [[https://events.bravecollective.com/pings/send/15|Ping Tool]], select "IT Team".
+If you are not a member of Brave Collective and need to contact us, you can join our public [[https://discord.gg/9Wwub4BfNs|Diplo + Recruitment]] Discord server.
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