Differences

This shows you the differences between two versions of the page.

--- public:alliance:it:issues:start [2024/05/15 05:52] – Aernir Ridley
+++ public:alliance:it:issues:start [2025/01/04 22:01] (current) – Added section on losing Slack Email Aernir Ridley
@@ Line 93: / Line 93: @@
 Send a message to <fc #6495ed>**#brave-it-services-support**</fc> verifying that you've done the above to avoid removal. If you didn't get to it in time, follow the instructions below to reactivate your account.
+</panel>
+</well>
+<well>
+=== Lost Access to Slack Email ===
+In most instances you'll need an accessible email to login to Slack, losing access to this email can result in you losing access to your Slack Account. Brave cannot change your Slack Email for you, you'll either have to do it yourself, or create a fresh Slack Account.
+<panel>
+== Solution ==
+**If you're still logged into Slack:** Go to your [[https://brave-collective.slack.com/account/settings#email|Slack Account Settings Page]]. Under the Email section, enter your Slack password along with a new email that you have access to. You may need to verify it. <text type="warning">**Note: Changing the email on a freshly invited Slack Account may prevent it from being linked to Core. Please ensure that you've received a welcome DM from Corebot before doing so.**</text>
+**In all other cases:** Ping the IT Team via the [[https://events.bravecollective.com/pings/send/15|Pingboard]], mentioning that you've lost access to your Slack email. The IT Team will deactivate your Slack Account, and within a day or so you'll be able to request a fresh Slack invite under a different email through the [[https://account.bravecollective.com/#Service/3|Slack Core Service Page]]. <text type="warning">**Note: Your old Slack Account will be permanently unrecoverable.**</text>
 </panel>